Bookings
Cancellation, Rescheduling & No-Show Policy
Please give us at least 48 hours’ notice if you need to cancel or reschedule.
We understand that plans change. But late cancellations, late changes and no-shows leave us with appointment times we usually can’t offer to anyone else, and lost time for our therapists and float facilitators.
If you need to cancel or reschedule your appointment, please give us at least 48 hours’ notice.
Appointments cancelled or rescheduled less than 48 hours before the start time, and missed appointments, are charged in full.
If you booked with a prepaid or stored session, that session will be counted as used.
In a genuine emergency or exceptional circumstances, please call us on 021 485 6748.
